Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[JC98989898]

I have this issue as well. Out of warranty and was told I'd need to pay for the repair. Imagine remotely bricking your flagship soundbar then asking customers to pay for the repair. I was able to escalate to a supervisor and they put me in for a no cost repair. No idea how long it will take. Really unacceptable and I won't be buying any more Samsung devices. 

[Tjc2005]

This is absolutely unacceptable. If it were me I wouldn't be paying, I'd be looking in to who I need to talk to, to start proceedings against Samsung. They broke it, not you! They should be fitting the bill. Absolutely disgraceful disgusting behaviour. I'm never buying Samsung again, absolute amateur cowboys.

[DT2122]

Had my soundbar sent to the repair center on the 18th, got a notice today the repair was complete and got a notice from UPS it should be delivered by tomorrow. I’ll update when I get it back. 

[viciouschloe]

Got on the phone after three days of not hearing back.   Tech said to wait another two days, they are trying to fix it.  I said, how?  Nothing is operational, how will me waiting two days allow to fix something they can't fix in over 10 days?   Anyway, he the did get me free packaging and shipping to the NJ repair center.   That took a bit also because they send a UPS shipping label AND another email with a QR code that you need for UPS to scan do the packaging for free.   Well that one ended up in junk mail, so I did not know about it.   so, after a 20 conversation on the phone with them while in the UPS lobby finally fixed that.    At least they did pay for the packing and shipping.   Of course mine was still under warrantee.   I'm sure it is more hassle if it is not.   I would say to argue for it though.   They should pick up the tab for this as they caused it.   When it comes back, auto-update will be OFF!   I see no need to ever update a sound bar really.   

[MetroidTalon]

3 days at NJ service center. No updates.

[FatKidFriendly53]

Same here, text said give them at least 4 days tomorrow (Friday) will be the 4th day

[Jcpm]

Same problem. Took the soundbar to a repair shop. They advised me that the required part is on back order.

[Adma]

Here in the UK my PCB which needs replacing, I have been told by Samsung Authorised Repairing Company is unavailable as there is no stock left.  They have put in for more stock, but from what was said to me I am not holding my breath.  My deadline is next Wednesday, if they cannot source one, my ticket is changed to unable to carry out a repair status and Samsung are notified.

[userE1CId43zwR]

I'm having the same issue with my q990c. I called Samsung and they said they haven't had any other reports of this problem. It looks like he was wrong. Samsung did something that broke our sound bars. It can't be a coincidence that so many are having the same problem at the same time 

[userIGnei5PCYf]

Many people had multiple devices broken on the same day and reports have been from all over world... If I had my both 2024 devices broken, I'd guess most of the 2024 Samsung soundbars have been broken. From older gen devices there has been very many reports, but most of the internet is talking 2024 devices. So I can't really guess what percentage of older devices has been broken, but it could be tens of percentages.