Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[DJ801]

I’ve created a Facebook group that all affected can join. It is a public group called “Samsung Soundbar Bricked”. Please join and we can amass everyone affected into one large social media group. Here is the link, if it lets me post it. https://www.facebook.com/share/g/1AKA7XF7B2/?mibextid=wwXIfr 

[gajhira]

Shouldnt it would be better to create a Change.org petition xD 

[Bman1096]

Still wondering what and how they are going to do something like admission and fix. 

[0x5CD59377]

I'm not surprised they haven't put out an official statement yet. I guess they're more interested in damage control than providing quality customer support to their customers. I spend over a grand on a sound system only for it to be bricked by shoddy quality assurance.

[0x5CD59377]

Honestly, if Samsung doesn't provide an adequate resolution soon, I'm going to start speaking to consumer rights and class action lawyers in my area.

[DJ801]

I’ve created a facebook group for all of us to unite, communicate and gain a critical mass of people together that Samsung can no longer ignore. Join here and invite others to join. It’s called Samsung Soundbar Bricked.

https://www.facebook.com/share/g/12MTSKDmnjc/?mibextid=wwXIfr

[DJ801]

I’ve created a facebook group for this specific issue so that we can all unite, communicate and gather a critical mass of people that Samsung can no longer ignore. Please join, interact and invite others so we can get this resolved together. It’s called “Samsung Soundbar Bricked”.

https://www.facebook.com/share/g/12MTSKDmnjc/?mibextid=wwXIfr

[MeTTeO]

I have called a Samsung Technician that worked on my laundry machine a few months back (saved the number). At first he didn't know anything about the issue because it's not his area of expertise. But then he called me back after a while and told me the only way is to send the unit back for repairs. I will also contact another  Samsung repair shop to see if it's possible to take the unit by myself and have it repaired right there and then (so I can take it back, would save me the trouble of packing and waiting).

[Avas]

I just spoke with Samsung support again - they've said their "new process" is to take it to a service center.

Looks like this can't be fixed any other way other than to replace the main pcb! 

[ysk]

I am an owner of Q990D.
To many riddles and contradictions, I am feeling reading "Inherit the Stars".

I guess Samsung would not provide the details of the root cause because even the firmware release note has never been published since the beginning.

To protect ourselves I would like to clarify the root cause by the fact and the assumptions from the users.
Does anyone can comment which the root cause is A) or B)?

A) A problem in OTA update process caused the issue. Like server no response or getting into sleep mode while downloading or applying.

B) The 1020.7 firmware itself had a problem.

If A) is true, it can explain why 100% USB and ?% OTA update had no problem, but it can not explain why the firmware on the official website has been replaced from 1020.7 to 1016 (including 1017).
If B) is true, it can not explain why USB update had no problem.

Some other questions:

• Both A) and B) is true?
• Only some lot numbers were affected?
• 1020.7 firmware was different between provided via OTA and published for USB?
• Previous OTA update might be light weight, so it had no issue?