Hello, There could be various things happening here. Because the connectivity is Wi-Fi, there could be various things that could affect the signal between the two. While Samsung doesn't guarantee compatibility with third-party devices, We do support connectivity with Alexa via the smart things application. If the audio is not cutting out when using other devices, the issue would not be with the soundbar itself. You could try contacting your ISP to see if they can change the channel or frequency that your Alexa and Soundbar are on so there's less interference from other devices. Also, I would recommend trying a different application to see if you experience something similar as you're experiencing with the Amazon music app, as it could be something within the application itself that's causing this. If it does work properly with no sound cutouts in other applications you'd need to report the problem to Amazon Music App developers. If all of the above did not resolve, please try speaking with our Smart Things team for further assistance, 1 (800) 726-7864 to see if they can run some tests to make sure there are no connectivity problems there.
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