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Original topic:

HW-Q800D no WiFi, Bluetooth nor Q-Symphony after last firmware update

(Topic created: 08-09-2025 04:50 PM)
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PedPerMon
Asteroid
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Home Theater

Friday 9th August 2025. All of the sudden, with no apparent reason, my so-far-perfectly-working Samsung soundbar HW-Q800D has disappeared from Smarthings. The WiFi and Bluetooth donยดt work anymore. The WiFi status remains disconnected full time. Also the bluetooth. The device is undetectable. The bluetooth pair remote button doesnยดt work either. Firmware update via USB hasnยดt worked. Factory reset neither. Unplug and re plug the main power neither.

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11 Replies
Ben1984
Astronaut
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Home Theater

Same here, q800d not working all of a sudden. Not showing up on Bluetooth, WiFi, nothing. Iโ€™ve also had 2 new one connect boxes with the 77โ€ S95D. Samsungโ€™s technical department told me to pay at a TV repair shop within warranty. Needless to say I didnโ€™t. Now I tell everyone that will listen, Reddit, forums etc not to buy Samsung products. My bother in-law co owns one of the biggest YouTube tech channels and is now considering advising consumers to avoid Samsung products.

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Ben1984
Astronaut
Options
Home Theater

Same here, q800d not working all of a sudden. Not showing up on Bluetooth, WiFi, nothing. Iโ€™ve also had 2 new one connect boxes with the 77โ€ S95D. Samsungโ€™s technical department told me to pay at a TV repair shop within warranty. Needless to say I didnโ€™t. Now I tell everyone that will listen, Reddit, forums etc not to buy Samsung products. Itโ€™s a strange coincidence that their products seem to fail or have a reduction in quality when a new line is about to be released. My bother in-law co owns one of the biggest YouTube tech channels and is now considering launching an investigation into some of these strange practices. I for one will likely never buy another Samsung products again.

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