I just got a new Samsung 990d and connected it to my qn90 tv. The volume randomly decides to turn all the way up to 100 for no reason what so ever. I can’t even turn the volume down, when I do it just turns back up immediately. Never going below 96 before going back to 100.
I have updated the firmware, done a factory reset, powered the system on and off and this continues to happen randomly.
I have 3 Samsung TVs and sounds bars, for a top of the line sound bar this is should not be happening. It turned on randomly went to 100 and scared an elder friend who was sleeping. Scared then so much I was worried they would have a heart attack.
Hey there @Bayareab13! There are a few things to look into with this. Do any of the buttons on the remote seem to be jammed? Are you using the smarthome app on your phone by any chance? That can raise your volume as well. Also, could we get the full model of the tv and the soundbar? We can look into some additional troubleshooting. The more details that you can provide, the better.
