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Original topic:

Watch5 Wifi issue after update

(Topic created: 12 hours ago)
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N5XBS
Constellation
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Galaxy Watch

Received latest update yesterday (12/4/24).

Now will not connect to my Wifi (same Wifi I was connected to before).

Have made multiple attempts of re-entering Wifi password - "wrong password" indicated on watch.

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N5XBS
Constellation
Options
Galaxy Watch
FYI, I also have rebooted my watch, phone, and router multiple times. No improvement.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with not being able to connect your watch to Wi-Fi. There could be several reasons why your watch won't connect to a Wi-Fi network. For example, the Wi-Fi settings on the watch may be set to off, or there could be issues with the wireless networking you're trying to connect to. Give this link a try for more troubleshooting steps for the symptom you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003084/

 

If you have tried the troubleshooting steps and are still experiencing these symptoms, I would recommend contacting your service provider to confirm the compatible devices for their services hasn't changed. I would also recommend contact our customer service team directly at 1-800-726-7864. This will allow them to be able to remote into your device to see the symptom you are experiencing.

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