JamesA2025
Asteroid
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a month ago (Last edited a month ago ) in
Galaxy WatchUPDATE AT THE BOTTOM OF THIS POST.
My watch tells me it has an update available, UI 6.0It downloads fine and when it attempts to install it gets to 99%
I'm trying the install again, and this is the fifth time.
Hardware version rev 1.0
Model number sm-r915u
Just some information about my
Samsung watch 5
Software version
One UI 5.0
Software version r915us q u 1 b xb7
System version 13
Wear OS version 4.0
Android security patch level March 1st 2024
If anybody has any information or solution to get my watch updated it would be greatly appreciated thank you.
UPDATE INFORMATION.
Processing the update package
40%
50%
60%
70%
80%
90%
94%
97% 99%, 100%
Watch is restarting
Watches restarting a second time
Watch showing it's starting.
Phone started showing the time date.
The watch just gave a chime.
The watch screen shows "couldn't update software visit a Samsung customer service location."
Well in my area I don't have a customer service location, do I have any other options?
4 Replies
CyberTech
Halo
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a month ago in
Galaxy Watch
Have you tried clear cache on galaxy watch
JamesA2025
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a month ago in
Galaxy Watch
Yes
JamesA2025
Asteroid
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a month ago (Last edited a month ago ) in
Galaxy Watch
I tried to update this watch four times, every time I get the same error and every time I cleared the cache on the Galaxy
CyberTech
Halo
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a month ago in
Galaxy Watch
Try a factory reset

