Original topic:

Watch 5 update error

(Topic created: a month ago)
410 Views
JamesA2025
Asteroid
Options
Galaxy Watch
UPDATE AT THE BOTTOM OF THIS POST.
My watch tells me it has an update available, UI 6.0
It downloads fine and when it attempts to install it gets to 99%
I'm trying the install again, and this is the fifth time. 
Hardware version rev 1.0 
Model number sm-r915u 
Just some information about my 

Samsung watch 5 
Software version 
One UI 5.0 
Software version r915us q u 1 b xb7 
System version 13 
Wear OS version 4.0 
Android security patch level March 1st 2024
If anybody has any information or solution to get my watch updated it would be greatly appreciated thank you.
UPDATE INFORMATION. 
Processing the update package 
40% 
50% 
60% 
70% 
80% 
90% 
94% 
97% 99%, 100% 

Watch is restarting 
Watches restarting a second time 
Watch showing it's starting.
Phone started showing the time date. 
The watch just gave a chime. 
The watch screen shows "couldn't update software visit a Samsung customer service location."
Well in my area I don't have a customer service location, do I have any other options?
4 Replies
CyberTech
Halo
Options
Galaxy Watch
Have you tried clear cache on galaxy watch
0 Likes
JamesA2025
Asteroid
Options
Galaxy Watch
Yes
0 Likes
JamesA2025
Asteroid
Options
Galaxy Watch
I tried to update this watch four times, every time I get the same error and every time I cleared the cache on the Galaxy
0 Likes
CyberTech
Halo
Options
Galaxy Watch
Try a factory reset
0 Likes