My Watch 4 keeps resetting Activity and Calories burned to 0. This randomly multiple times in a day. The step counter is working correctly. I tried factory reset of the watch, and that didn't help. This is so frustrating.
Hi Brainweaver, Welcome to the Community. We understand how frustrating it is to have your activity and calories reset to zero. As you have already tried resetting the watch, we recommend submitting an error report through the Samsung Health app. Open the Samsung Health App>Select the three dots in the top corner>Select Settings>Scroll down and select Contact US and choose Error Report.
We also recommend contacting the Samsung Health team by calling 1-855-795-0509 for additional assistance.
Hi Brainweaver, Welcome to the Community. We understand how frustrating it is to have your activity and calories reset to zero. As you have already tried resetting the watch, we recommend submitting an error report through the Samsung Health app. Open the Samsung Health App>Select the three dots in the top corner>Select Settings>Scroll down and select Contact US and choose Error Report.
We also recommend contacting the Samsung Health team by calling 1-855-795-0509 for additional assistance.
