(Last edited by
SamsungAdam
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@nicholasyfu1 wrote:
A few months ago, I bought a Galaxy watch to go with my S9. It was pretty expensive, but it worked great and I loved using it to get notifications and track my health and sleep. In addition, Samsung advertises the Galaxy watch as having 5ATM (50 meter) water resistance. I never trusted IP68 ratings, so I always avoided getting my phone near water, but I thought that (1) due to the 5 ATM rating and (2) due to Samsung’s advertising, that the watch would be fine with water.
However, last week, my watch suddenly became unresponsive. The screen wouldn’t turn on, and I tried holding the power button, holding both buttons, putting it on the charger - but nothing worked. My watch wouldn’t turn on. So, I reached out to Samsung on their online support chat with my problem, and the representative told me to send my watch in for repair, and that it would be covered under warranty. I sent out the watch thinking that everything would be fine.
Then, I got an email from Samsung my watch’s status was updated - my watch was now considered "out of warranty" and the repair bill was $190.
Shocked, I called Samsung’s support number and the agent told me that water damage was not covered by the warranty. I explained to her that Samsung’s advertisement of the swim tracking ability of the watch, combined with the 5ATM rating, should mean that the watch should be able to withstand getting splashed with water! How can it be my fault that the watch got water damage, when Samsung advertises you can swim with the watch! She agreed with me, but told me there was nothing she could do.
Now, just to make sure I wasn’t tripping myself, I looked back at the watch’s box - and right on the side, in big font, was: “Swim-ready water resistant (5 ATM / 50 meters).” And the disclaimer was “Water resistant up to 50 meters per ISO standard 22810:2010. Not intended for scuba diving. Avoid excessive temperature changes and high-velocity activities. Rinse in fresh water/dry after use.” Now, I never scuba dive (don’t even know how to) and I rarely go swimming. In fact, I can’t remember the last time I went swimming. The only time the watch has been exposed to water is when I rinse it under the faucet with *clean tap water* to clean off dirt or sweat.
For Samsung to not honor their warranty due to water damage is completely unacceptable, especially when the watch is advertised as “Swim-ready” and resistant to 50 meters of water pressure. I've spent
I am extremely upset and disappointed in Samsung. I switched from apple to Samsung with the Galaxy S7, and I’ve been loyally buying Samsung products since then, but their deliberately false advertising and their customer service’s sheer incompetence have made me reconsider hopping back to the apple ecosystem.
Some quick searching online shows that it's not just Samsung's "swim-ready" smartwatches that can experience water damage. There are a few people on Fitbit's forums that suffered from water damage after swimming with their watches. The difference is, Fitbit gave them replacements for free, while Samsung is making me pay $190! What a joke!
@nicholasyfu1
Same issue with me. Mine cracked from inside? About 2 months after buying it with insurance thru esurian... both Samsung and ensuring denied my claim . And my version bill shows me paying for the watch theft/protection plan for over the last 4 months its been out of commission... then i re add my insurance and because I made claim before "without" in. They won't honor their factory protection or my boight insurance... Samsung says it was may fault it broke.? How when im wearing watch?? I only found out the screen wasn't working after I died my hands.. i threw it in rice.. and it still works but its foggy... idk how this broke
