I bought my smartwatch in May 2020. In August 2020 the sensor cover came off. I was able to send it off and have it repaired at no charge. Today, a month after the warranty expired, I was wiping off the underside of the watch with a damp paper towel before I put it on the charger, and the cover came off. AGAIN.
I don't mind paying for repair service but the cost estimator says it's going to be $81. To glue the sensor cover back on. AGAIN. That's about a third of what I paid for the thing.
I don't think so. What a ripoff. I'm irritated and disappointed at what a piece of junk - and what a hassle to deal with - this watch has turned out to be.
My back sensor just fell off when I took off my watch. No swimming, no lakes or rivers maybe occassional shower and I've only had it a few months. I was told I can get a replacement watch if I pay the $90 deductible. Has anyone heard of this or tried it? I'm reluctant to sink more money into a watch that isn't even paid for yet after what I've read on this site. Sounds like it's a money pit once it breaks.. any thoughts out there?
Wow same thing happened to me and I was 2 weeks shy of my 1 year warranty. The sensor kept coming off I tried to put it back on watch wouldn't charge said it was overheating or too hot to charge. It was kind of warm on my wrist and I had a red rashy sploch on my wrist. They are telling me the same thing that I have liquid water damage inside the back and corosion and water damage on the LCD.
I am waiting for a higher up supervisor to call me back but from coming here they aren't doing anything about it. I never once submerged my watch in any kind of liquid and always took it off to shower or bathe. I am appaled that this big of a company is scamming all these people and making it look like their fault. I told my husband if they don't make this right we are done with Samsung and we have phones I have a chromebook. It's Crazy! I guess I'm out of luck too. My husband found a thread on here for me to write in too which I did and I think this is another thread about the same problem. But it's crazy that this is happening to so many people and they are blaming it on us. I am so upset with Samsung right now.
This just happened to mine yesterday. I keep putting it back on but I'm sure it wont stay. You think Samsung would make a fully functioning product that is usable during ANY activity. I am worried that if this little piece falls off and gets lost that a child can choke on it and die. Also now my watch is not waterproof any more, which is why I went to Samsung from iPhone. May have to go back to iPhone again. At least their watch doesnt fall apart...
I agree!!! This is my second Galaxy watch and both did the same thing. I sent both back during warranty and was sent a new watch. Now it has done it again and it's out of warranty and they want to charge me to repair. This is a serious design flaw and the watch is expensive. Is there any recourse we can have? Could we all band together and demand that watches be fixed?
This is my second Galaxy watch and both did the same thing. I sent both back during warranty and was sent a new watch. Now it has done it again and it's out of warranty and they want to charge me to repair. This is a serious design flaw and the watch is expensive. Is there any recourse we can have? Could we all band together and demand that watches be fixed?
Rather than the whole forum giving yoruba model number and life story, could you please post a "fix" or a real solution. This NOT resolved at all. It's obvious Samsung just picks and chooses which it wants to fix while customers are left out. Word is out, the watch is horrible for customer service. Fix that for the masses, not for the few.
This is not a solution. There is clearly an issue with this being a common problem. Sending in the watch for service just gets you a bill for more than the watch costs retail.
