Sensor cover came off on the Galaxy watch line

[userYP50geBk05]

I bought my smartwatch in May 2020. In August 2020 the sensor cover came off. I was able to send it off and have it repaired at no charge.  Today, a month after the warranty expired, I was wiping off the underside of the watch with a damp paper towel before I put it on the charger, and the cover came off. AGAIN. 

I don't mind paying for repair service but the cost estimator says it's going to be $81.  To glue the sensor cover back on. AGAIN. That's about a third of what I paid for the thing.

I don't think so. What a ripoff. I'm irritated and disappointed at what a piece of junk - and what a hassle to deal with - this watch has turned out to be.

[userXclVgfFAi8]

I'm game as well .

[userca4nQMkco0]

Turned on waterproof mode. It didn't work.

[userca4nQMkco0]

I put mine in waterproof mode. Double checked before I got into the water. Within 2 minutes the watch started recycling then died. Warranty invalidated for water damage and $220 to repair a $200 watch.

[yoFrankieyo]

This is super upsetting.

[afiky]

NEVER EVER NEVER NEVER trust samsung when it come to warranty, if you want any device would covered by warranty go to APPLE

[JMajor702]

Truer words have never been spoken.  I had this same issue and they initially refused to fix it.  They eventually did.  Now, It's happened again and I make sure I don't get this thing anywhere near water.  Just a crappy product.  I'm going to make a Youtube video and post it today I think.  

[Cansberry]

No company covers water damage, regardless of water resistance rating in the tech industry. Because at the end of the day, you're taking tech into water. I've worked in a repair shop for this stuff. Regardless of the advertised abilities, there's no sure fire guarantee. It is what it is. Read your warranties before buying stuff

[Marcxs]

Hmm...that sounds really bad. If this is true, a company can't treat customers that way. Keep us posted on how you go with these issues. Completely reasonable to expect this watch is waterproof for normal activities. If not and within warranty period, clearly this should be covered. 

[userEziFyfweER]

Then why do they say it is "swim ready" and even include a swimming exercise tracker?  That implies a certain level of performance they are failing to provide.

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@Cansberry wrote:

No company covers water damage, regardless of water resistance rating in the tech industry. Because at the end of the day, you're taking tech into water. I've worked in a repair shop for this stuff. Regardless of the advertised abilities, there's no sure fire guarantee. It is what it is. Read your warranties before buying stuff

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[userEziFyfweER]

I have exactly the same issue and they wont cover water damage to my watch I've only had for a few months, even though it was, and continues to be advertised as "swim ready" and actually has a swim exercise tracking app on it.  I had mine in a shallow pool a couple of times, which should have clearly been within their explicit performance warranty.  I believe it's fraudulent advertising.