So my watch's face, active 2, just fell off. Always take it off to shower, etc, in a cool room. Kid asked me a question, I answered and they left the room. Phone buzzes, I hear something hit the ground, and I look at the floor at a disk on the floor. As you likely know, it was the face of my watch!
Can I reattach or is this a support ticket issue? I doubt I can take it back to costco for a return, as I bought it years ago, but I have enjoyed this watch a great deal.
You can try to re attach it but I would suggest contacting a certified repair center to re attach it since they would be able to make sure its water tight
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Samsung offers a variety of repair locations, including walk-in Samsung service centers. Select the product that needs service to find a location near you.
That's why I recommend taking it to a service center for repair
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My Galaxy Watch 5 did the same thing. I used e6000 and laid a thin bead, it hasn't been a problem since. Happened around 8 months ago. I have been extra careful to avoid water, I still wash my hands and get water on my watch, but I wouldn't dare swim
