Oh no! I'm sorry to hear you are having to experience this and I can completely understand how frustrating this must be. I will gladly escalate your case to our specialized team. In order to do so, please provide some additional information below in a private message. http://bit.ly/2GGYul14. If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
Full Name:
Complete Physical Address:
Contact Phone Number:
Email Address:
Full Model Code:
Serial Number:
When did you start using the wearable?
Were there any pop-up messages?
What mode was being used (Wi-Fi/LTE/GPS)?
How do you typically use the device?
a. Do you wear it while sleeping?
b. Do you wear the device while exercising?
c. Do you wear the strap tight or loose?
Was the OEM/original accessory (i.e. charger) used?
Have you washed the band recently? If yes, with what substance/product?
Were you wearing any creams, perfumes, or ointments under the wearable?
Please resend Iink. I'm really that a repeat experienced an injury from one of Samsung's wearables and I don't even get a call back. I left my information in a voice message with your claims department.
Do bear in mind links may not work in the Members app, so make sure to try it in your browser. Additionally, there is always the option of clicking on JoJo's or my profile, then clicking Send A Message.
I apologize for the inconvenience, and I hope your wrist starts feeling better.
