Original topic:

Issues with Samsung Health

(Topic created: 8 hours ago)
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Dashaibo
Astronaut
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Galaxy Watch

I'm having several minor issues with Samsung Health

While most of the features work fine, I've recently had to change my location, birthdate and phone number in my Samsung settings and they seem to not sync properly with Samsung health.

Moreover, the monthly challenge feature (which I quite enjoy) has seems to completely disappeared from the social/community tab along with my previous records.

Is there any way to fix this or should I just wait while the system sorts itself out?

4 Replies
Oxford
Neutron Star
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Galaxy Watch
I can see your phone number being changed, but your birthday changed?
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Dashaibo
Astronaut
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Galaxy Watch

For some reason, my birthday on my Samsung account defaulted to the first of January, even if the year stayed correct, no idea why or when that happened, I haven't used my Samsung account in a year.

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realaud
Honored Contributor
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Galaxy Watch

I suggest going to the app settings, scrolling down to storage and delete the cache and data.  Your app may not be reflecting the changes because the old data is still there.  You may or may not get your old challenge records back if they are already gone (they may just be hidden), but your age and location should be reflected.  

Blu-Ray
Asteroid
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Galaxy Watch
I recently switched from Apple and Apple Health to Samsung Health/Google Health. There are tons of connectivity issues as well as limitations. There are quite a few bugs in the most recent releases. If clearing cache and all that doesn't work, I would suggest submitting a feedback to them relating to the issue. They've been fairly responsive and at least I think they're listening.
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