I purchased the Galaxy Watch 8, and the included band is far too short to fit my wrist—something that should have been accounted for in the design.
I contacted Samsung Support expecting a simple replacement, but I was told I’d need to pay for a longer band, even though this is clearly a sizing issue—not customer error.
I’m extremely disappointed in the lack of resolution, especially for a premium-priced watch. Samsung should provide customers with a properly fitting band, free of charge.
Please advise if anyone has received proper support for this. I hope Samsung reconsiders how it handles basic customer satisfaction.
Yes, but the default is S/M, and most people don't get a small watch with the M/L band. Its not hard to get the M/L band with the 40mm, but most people don't think about it. The get the small watch, so they get the small band, or get the big watch so they get the big band. Common sense.
