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Galaxy Watch 7/Ultra resetting

(Topic created: 02-11-2025 06:34 PM)
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SKCrews2024
Asteroid
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Galaxy Watch

The weirdest thing has happened a couple times and now I'm concerned. For no apparent reason, my watch keeps doin a forced reset. I then have to go through the whole process of setting it up again. This time around it completely changed the way my watch is set up. Face, settings and icon order. Can anyone help me understand why this is happening? This thing cost too much and is only 4 months old. 😡

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522 Replies
jr65
Asteroid
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Galaxy Watch
Update: I received my watch back from repairs and so far it is wirking without having to reset it again and again, they replaced the PMB and some cosmetic, crossing fi gers that the issue is resolved.
Anth818
Cosmic Ray
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Galaxy Watch
I've had my GWU for a little over a month, and I've had to reset it a few times. Just yesterday, it forced me to do it again, but now it won't let me restore my most recent backup. Is there a software issue, or what is going on that it constantly makes me reset my watch? How do I restore my backup? Pretty annoying for how much this watch costs.
Vendetta_exe
Cosmic Ray
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Galaxy Watch
Not sure why you're unable to restore your most recent backup, but as for the watch that keeps disconnecting, this is a bug that Samsung has yet to address, which is crazy considering how much the watch costs. That has been around for quite some time. I had the same issue as well. However, I was able to restore my backup.
Anth818
Cosmic Ray
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Galaxy Watch
It gives me a message about WiFi Direct losing connection. I honestly don't know how to fix it and don't want to start over with my watch and re-download all the apps and mess with all the settings again. Very frustrating.
Vendetta_exe
Cosmic Ray
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Galaxy Watch
Unfortunately, wiping out the watch & starting fresh has been the only real fix, and even then, it could happen again.
Blu-Ray
Comet
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Galaxy Watch
Tried all the possible "fixes". The only one which worked so far is the cancelling my LTE plan and shutting off the LTE.
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Blu-Ray
Comet
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Galaxy Watch
Backups don't work at all for me. They finally got it to where my watch face kind of restores but I still have to redo all the complications. Also have to redo all the settings and permissions and add apps to get it to the way I want it. Pretty sad in my opinion.
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GalaxyWolf1
Galaxy
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Galaxy Watch
OK, lat night as per my custom, I charged my watch and put it in my table.
This morning I woke and grabbed watch and tapped screen. NOTHING. So, agter a few seconds tried long pressing home button. Powered up. BUT, now shows as having experience a hard reset.
So, now, I have due to a previously posted issue concerning back ups, have lost everything on watch. Including 2 watch faces that no longer exist in the wild.
Am now VERY angy and disappointed.
Am now seriously looking for way to get a little money, snd buying a regular watch. I feel I can no longer trust Samsung watches, being they took away being able to manually back up, and auto backup has NOT worked for several months. So, I cannot even reconnect watch to phone and restore from backup. There is no backup.
So, I guess it is goodbye to my 2 Galaxy Watches, as I cannot bring them back.
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Galaxy Watch

 

  • Check Samsung Cloud for any automatic backups.

  • Try unpairing and repairing the watch to re-establish the connection.

  • Contact Samsung Support for a more advanced solution.

  • Consider looking into alternatives if Samsung's system is no longer working for you.

 

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GalaxyWolf1
Galaxy
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Galaxy Watch
Watch somehow on its own fid a hard reset and power down. Everything lost on watch.
As to backups, auto backup had not worked in any way shape or form for 4 months or so, so there are literally no backups to restore from. This is why Samsung **bleep** me off by removing manual backup, if I had that I could have a backup to restore. So am looking at selling both watches and getting a nice NORMAL digital watch.
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