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Galaxy Watch 7/Ultra resetting

(Topic created: Tuesday)
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SKCrews2024
Asteroid
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Galaxy Watch

The weirdest thing has happened a couple times and now I'm concerned. For no apparent reason, my watch keeps doin a forced reset. I then have to go through the whole process of setting it up again. This time around it completely changed the way my watch is set up. Face, settings and icon order. Can anyone help me understand why this is happening? This thing cost too much and is only 4 months old. šŸ˜”

381 Replies
GreatDrivr
Halo
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Galaxy Watch

@Ultraklassic, but what if Samdung releases their new Watch model & they call it the "Ultra2" or "Ultra Ultra"??  šŸ™‚  I haven't yet decided if I'll pre-order it, despite this reset issue STILL occurring @ that time.  HaaHaa...

Anyway, I'm in the same boat.  I'm a long-standing Samsung advocate, but they don't make it easy when they pull games like this.  And it's not like they're struggling financially?  Just money-grabbers who got too big for their own good, no longer caring about the customers who got them where they are.

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userekic68kPs1
Constellation
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Galaxy Watch

My Ultra is doing the same thing. Random unpairing. I brought it to the Samsung store in Houston. Those Bozos acted like they didn't have a clue. My ring also has charging issues. Battery only lasts a day. They are finally replacing the ring. I also have an S23, Book notebook and a Samsung tablet. I'm done with Samsung. I will let these products run their course and I'm out!

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GreatDrivr
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Galaxy Watch

@userekic68kPs1, they act the same if you call customer service/technical support.  And when you submit "Feedback" w/ logs via the Samsung Members app.

The responses are either: 

1)  Denial (Not aware of this, try factory resetting your watch & phone to resolve)

2)  Insisting that "Regular restarts of your devices are intentional as a form of device maintenance & intended to maintain performance & stability", obviously ignoring the fact a Factory Reset of the watch is the only way to work around this bug.

3)  Making stuff up (Blaming other Apps like Life360) or (Blaming services like Google Play Services or GPS Services) or (Blaming Phone apps that have no integration into the watch) or (Blaming me for letting the battery get too low), etc.

4)  Pretending to acknowledge the issue, insisting a software update has already been released, telling me I must check for software updates & install the latest version.

All said & done, they are either TRULY clueless, or they're being instructed to be clueless.  And NEITHER of those are acceptable.

Maybe if we start submitting BBB claims en masse, that may help push Samsung to get it addressed.

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330SMG
Constellation
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Galaxy Watch

I have a 5 Pro and it does it every time It disconnects from the phone... Ignore it twice and it goes away. 

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userRP0sfoXUAB
Constellation
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Galaxy Watch

Mine just did this last week. It's the third time now.

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pjkaka
Constellation
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Galaxy Watch
Same thing here. Once a week for months. I can almost set up my watch blindfolded.
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Woody91GSX
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Galaxy Watch
Adding one more. 4 times at least now and I've had it since launch. I believe mine has reset after removing it from the charger, or perhaps that was coincidence. Anyway, it's broken.
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Davidjfoto
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Galaxy Watch

Yes massive pain and GIANT waste of time. Sent watch back to Samsung. They replaced the board. Now it's doing it again. Errrrr like I have another 45 minutes to do this process again and again.

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Crisper
Constellation
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Galaxy Watch
Same issue
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bobstertime
Asteroid
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Galaxy Watch
I just did text chat on this today every month or so. And backup is always at like 1am so after I hit gym lose all data... they said to send it in and get it back 9-15 days...