Back button not working on Galaxy series watches

[user7pVaCQofpb]

I guess I'm another victim of the 1 year glitch.  Is this how Samsung gets people to buy a new watch?  My back button will not work at all, and the watch is now useless.  It continually asked me to open Samsung Pay (which is normally done by holding the back button).  My watch is now a $250 piece of junk.  Not happy at all.  Apparently this is a well documented problem that happens to MANY people.

[SamsungRei · Accepted solution]

Thank you for reaching out. I can certainly understand how frustrating it can be when the buttons on your watch are not functioning as intended. Button malfunctions on your watch can be caused by physical damage or software issues. However, clean the buttons if there's build up of foreign material like lotion preventing them from properly working. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003250/

If you have tried the troubleshooting steps provided and are still experiencing these symptoms the next step would be a service repair. 

In warranty service repair: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Private message: https://bit.ly/3fbRevo
4. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

5. Contact our customer service team directly at 1-800-726-7864

Out of warranty repairs: Please contact our customer service team directly at 1-800-726-7864 to discuss to the best options to resolve the symptoms you are experiencing.

For international devices: Please use think link to contact the local support team in your area: https://www.samsung.com/us/common/visitlocationsite.html