after update my S25 ultra won't recognize my Cport sd card reader

[Eric85]

wanted to transfer pictures to my sd card have done this many times. insert in to charging port>my files>USB stroage> transfer etc... now its plugged in and my phone doest even say it there it works on my wife's phone so its not the device its something with my phone can anyone help? 

[LongHiker]

@Eric85 Try this: 

1. Open phone settings
2. Click on Security and privacy
3. Disable Auto Blocker

[Eric85]

I did that still doesn't work

[Tom6068]

Does the device show that there is a storage device connected in the port whe looking at the file manager?

If "Developer options" is not available when opening the "Settings" app and going to the bottom, then open "Software information", then click on "Build number" 7 times to open developer option.

Go into developer options, then in the "Debugging section", toggle on "USB debugging". Then scroll to the "Networking" section and click on "Default USB configuration". Then select the radio button "Transferring files" and see how that works.

[Eric85]

I tried still no luck I even tried to toggle between all the options images, files usb tethering etc still nothing

[Tom6068]

Does the connected storage device show at all in the files folder?

If a PC is available, remove the storage USB device after powering down the phone. Then try connecting the phone to that, then see if it shows up there and can see the device files. If it does, transfers the files etc to the PC in a created folder.

Then disconnect the phone & connect the USB to the PC. Most newer PCs having USB C ports. If not a USB A to C adapter will be needed.

If the storage device shows its files, it may be a beta issue. If that is the case, then when going into the beta section in the Members app, open the "Beta feedback", describe the issue, when it started etc, provide screenshots etc if possible & send it. Wait for it to complete.

If the USB is not seen nor cannot be accessed on the PC, the the USB device may be corrupted & no longer usable. That can happen simply by connecting the USB to the phone & then removing it before either unmounting it or powering off the device to then remove it.

[Eric85]

don't have access to a PC.... my mom has the same S25 ultra and it doesn't show up on her phone.....but it does show up on my wife's S series galaxy so it seems to be something with the S25 ultra itself so I should do the beta feedback then? thanks again for your help

[LongHiker]

@Eric85 Are you and your mom both using the Beta on your S25 ultras? If so, you should report the issue from each phone using the Members app -> Support -> Feedback. 

[Eric85]

how do I know if im using the beta? the sd reader worked before it just doesn't now

[LongHiker]

If you didn't sign up for the Beta, you aren't using it. You can still use the Members app-> Support-> Send feedback.