S25 Ultra freezing and restarts

[gogear]

My phone randomly freezes in different scenarios and then restarts. Sometimes, it happens even when I’m not using it. It just lies on the table, and I see it rebooting. It happens for no apparent reason, at least four times a day. I’ve been using the phone for two days. The automatic restart setting is turned off.After that, a report is created in Samsung Members. I have screenshot 

S25u 1tb. 

[gogear]

Screenshot. I am curious is it just me or maybe someone had same experience?

[meself]

I would suggest submit feedback but think the log did that not heard of this particular issue before have you run the diagnostic test

[gogear]

Yes. It shows all great

[meself]

Not sure the problem hope the lig will get the fix

[gogear]

What is lig?

[meself]

Oops typo log file

[SamsungRei · Accepted solution]

Hello, Welcome to the Community, and thank you for reaching out. We can understand the frustration of the phone freezing and losing functionality.  Here are some steps that may help: https://www.samsung.com/us/support/troubleshoot/TSG10001440/ 

We also recommend clearing the cache partition and repairing apps in the recovery menu.

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

@meself has a great suggestion Of submitting feedback in the Members app. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692 

If the phone continues to freeze and restart, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

[KAMRUl_85]

I've got an s25 ultra. Recently I keep having these random reboots. It's quick like it's possibly not a full reboot, but enough where all apps are closed, home screen restarts, and password is required to continue use. Anyone having similar issues? It's frustrating because there appears no pattern causing it. I'm losing calls, and other work in the process. Anyone have this happening? Phone is up to date, not carrier locked or anything like that.

[LongHiker]

@KAMRUl_85 I haven't seen anything like that with my S25 Ultra. 

You can try wiping the device cache partition. It wipes out incompatible or outdated cache information. It does not erase any user data nor applications.

To wipe the device cache partition:

1. Power off your device.
2. Power up while holding down the Volume up key and the Side key until the Samsung logo appears. 
3. An Android recovery menu will appear.
4. Use the Volume down key to scroll down to Wipe cache partition.
5. Click the side key to select it.
6. Use the Volume down key to scroll down to Yes. 
7. Click the side key to select it. The Cache will be wiped almost instantaneously. 
8. Click the side key to select "Reboot system now"