Original topic:

Unable to use cell service and data without toggling airplane mode

(Topic created: 07-06-2025 05:26 PM)
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dulelyfepanda
Asteroid
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Galaxy S25

Since I installed the June 18th update S938USQS4AYE3 on June 28th I've been having issues with my s25 ultras cell service and data. My device will show that I have full bars and 5g but I will be unable to connect to internet or receive calls or texts until I trun airplane mode on and then off. From this point on I will have cell service and data for approximately 20 minutes before it does it again. 

 
Im not sure if this is what caused the issue but this just started and that the most recent thing I've dont to my phone. 
 
If any one knows of anything else that might cause this please lmk.
 
Thank you.
9 Replies
meself
Honored Contributor
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Galaxy S25
Reser the network
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dulelyfepanda
Asteroid
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Galaxy S25
How do I do that?
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Mujibar
Honored Contributor
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Galaxy S25
Settings, general management, reset, reset mobile network settings
dulelyfepanda
Asteroid
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Galaxy S25
Thanks i will try this and see if it helps
dulelyfepanda
Asteroid
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Galaxy S25
Update: Resetting my network settings has not fixed the issue. Im considering just doing a factory reset unless anyone has another suggestion.
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ttysryt
Constellation
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Galaxy S25
You have to do a factory reset which I did and it helps for a little bit but it came back again I think we need to wait for the July update
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Robb69
Galaxy
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Galaxy S25
Strange, I also been experiencing that too. Just about a day ago or so, I noticed it's been loading pages slow in chrome. It want like that before. Everything would load quick. Now, not so much. Maybe it's the excessive heat and utilities use 🙅‍♂️
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danaandree
Constellation
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Galaxy S25
I'm having the same issue after update. Keeps switching from service to no service and sucks the battery down. My 2 kids also having same issues with their 25 ultra.
userrrmH1QP4Jk
Constellation
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Galaxy S25
Was a solution ever proposed by Samsung? I feel it's the radio switching that is bad. But I don't know if they're going to fix it.
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