I recently upgraded phones to the Galaxy s25 Ultra and now can't access Bluetooth lockboxes. Sentrilock support says it's a phone issue and I would need to wait for an update from Samsung.
Is anyone else experiencing this issue or have a fix?
Pushing ENTER on the box starts the connection process, but never leads to the box opening. It recognizes the lockbox yet does not release the shackle.
Please put in an error report through the support tab in the members app. Use the send feedback option. Personally, I don't see how it can be a phone issue, since Bluetooth obviously works. I assume Sentrilock has an app and you can see the box within the app but just can't unlock it. If that's the case, they would be not quite telling you the truth when they say it's a phone issue, not a Sentrilock app issue. But, to know for sure, you need to submit the error report and upload your logs.
