Samsung cloud error. Couldn't back up the data.

[cloudproblems]

Hello all 

New s25 ultra and while it mainly works fine I'm trying to sync contacts from my phone to my Galaxy book and need to first get them to the cloud by backing them up with my phone. 

The problem is I cannot back up my contacts or really any data to the Samsung cloud 

I received the error: couldnt back up this data. Samsung cloud didn't respond. 

I raised an incident with support and so far they have not been able to resolve. 

What I've done so far: 

The phone is fully updated. 

I am not over the storage limit only using a few MB

Cleared app data and cache of Samsung cloud app 

Logged out and back in of Samsung account 

Tried on Wi-Fi and mobile 

Saved contacts to SIM card Rather than just trying to upload the contact saved to Google

Restarted phone wiped cache partition 

Force quit the app. Wiped cache again

Tried with enhanced data protection on or off 

Tried selecting different options in the backup toggling certain apps on and off etc 

Reset network settings 

I think that's it. Trying to avoid a full factory reset as I need to keep my authenticators for work and don't really have anywhere else to put them. 

Appreciate any help or suggestions.. thank you

[Samsung_Moderator]

Hello cloudproblems, Welcome to the Community. We understand the concern with Samsung Cloud not completing the backup. 

This link provides the available troubleshooting: https://www.samsung.com/us/support/troubleshooting/TSG01213631/

Which, it looks you have tried all the steps and many more. 

Are you able to back up the data with Smart Switch? https://www.youtube.com/watch?v=gl8c7mYzevU

When you raised the incident with support, did you use the Send Feedback option in the Members app? This link provides the steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

It may be necessary to do the factory reset. Let us know how you are able to resolve backing up the phone.

[cloudproblems]

I am able to upload/backup contacts from my phone to the Samsung cloud via Smart switch. But unable to pull them down to my Galaxy book. Every time I hit update in the phone app it says no new contacts to sync.