Set up my S25U and made a mistake with how I wanted my apps loaded, so decided to do a factory reset before I put anything on it. After that reset, Samsung cloud completely disappeared from my phone.
It's not available as an app and disappears if I search in the galaxy store. It's not in the UI. I can still make temporary backups through smart switch. I can see Samsung account services in the app list but it is not in the manage backups section.
Also, if I make a shortcut with nova launcher I can access Samsung restore and then cloud and backup/restore from there. So I know it's running but it's NOT in any menu. Also, a bunch of my Samsung base apps never installed and were just greyed out until I reset enough times and they came back. But after maybe 10 times I have not been able to get cloud back. I'm on a Verizon SIM but I bought the phone unlocked directly from Samsung.
Are you using a physical Verizon sim or an esim? I believe if you have an esim the only way to get what they are suggesting. You would have to delete the esim and go through the steps where you use a different sim a and such. Once everything is done, you might need to reach out to Verizon for help getting the esim set up again (I'm not sure if there is a self-help means to get the esim setup again. )
You have to insert a new sim card while the phone is off. Remove the Verizon one while it's still on. Any cheap sim card will do, non verizon. Then restart and it will configure. You can switch back to the old sim after
