Original topic:

S25 Ultra text messages randomly disappearing

(Topic created: 09-24-2025 09:57 AM)
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usernVxhwVlIam
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Galaxy S25

Last year some of my text messages in existing chats have been randomly disappearing. My RCS chats are on and have been for a bit. And it isn't always in the same thread that they disappear from. I'm on a Samsung S23 Ultra. My husband was also having the same issue on his S22 Ultra and it was happening so often that he finally switched messaging apps back to the Samsung messaging app. I've tried switching apps to Google, Samsung, SMS Organizer, True Caller and Textra SMS and still have the same issues. I have also tried switching service providers as well as done a factory reset. All with no success.

When this didn't work, I upgraded to a S25 Ultra.  Still the same issues.  I did another factory reset on the new phone with no luck.  At 1st I was thinking, maybe I didn't send the text but the person on the receiving end verified that they have a text from me.  It doesn't seem to matter what app I use to text, they still randomly disappear and random times in different threads to different people.

I finally downloaded and app called Beeper that actually shows that a message has been deleted.  See screenshot.  

usernVxhwVlIam_1-1758732901764.png

The phone could be sitting untouched and the message be there and when I go back to read it, it is gone.  I have only installed apps from the Play Store to the Galaxy Store.  When this 1st started happening I hadn't added any new apps in a long time.  I have since deleted quite a few apps as well. 

And of course, it is hard to tell if it is fixed because it seems to happen randomly.  Support with my carriers and Samsung has been less than helpful at this point.  I would have thought a new phone and new carrier would have fixed it but it didn't. 

Any insight would be greatly appreciated.

 

4 Replies
Members_nAgGqRE
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Galaxy S25

I am experiencing the same thing on my Samsung S25 Ultra and I've only had the phone for five days.  They told me to return it and get a new one but I am now concerned that the new phone will do the same thing.

 

usernVxhwVlIam
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Galaxy S25
Good luck with that. New phone, new provider and no change.
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Galaxy S25
When they disappeared did they show up in Trash messages folder? Husband is on 2nd S25+ in 22 days and Samsung & Verizon can't figure out why he doesn't get all the responses in our family group. He's tried both Samsung messages (our preferred) and Google messages.. reset phone, ditched physical sim, reset esims and couple times... spent close to 12 hours in past 3 weeks troubleshooting. He's about to send his 2nd phone back and hopes to get one from a different country's factory. He never saw the messages come in..he just doesn't get them. We have same phone but mine is mint green from Vietnam and his 2 have been icy blue from Korea.
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Members_kqcqJx7
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Galaxy S25

I had the same issue with Samsung messages, S24 and AT&T. I switched to S25, Verizon, and Google messages, and it is still happening!

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