Original topic:

S25 Ultra dual esims not working

(Topic created: 3 hours ago)
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CRGreene
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Galaxy S25

 I just traded up to the Galaxy S25 Ultra from my S23 Ultra.  I’d been using a physical Mint Mobil sim, set as Primary, and a Visible esim.  The setup worked perfectly with both sims on and active at the same time. I could use either line whenever I called or texted.  I moved the Mint psim and Visible esim (through the Visible app) to the new phone. Both are activated and work fine individually, but the option to keep both on at the same time on the new S25 Ultra is missing. Why? How do I fix?  Is the phone defective? I need both lines, one personal, one for work, and this is REALLY frustrating. Deep and sincere thanks for any help or advice.

Carl G
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