I have an issue that I have unsuccessfully tried to troubleshoot including updating all apps and it has not been resolved. I am hoping the community and moderators will have a solution.
My S25 updated a few weeks ago (I have updated it since too) and since then I am unable to log into any of my bank apps. I have several of those (e.g., PNC, BMO, US Bank, Chase, etc.).
My phone lock is a pin, but also fingerprint. My bank apps have always been in my secure folder and I used to be able to choose from the app to use biometric signin. However, post the mentioned update when I am logged into the app and try to use to toggle to start logging in with my fingerprint from now on, the app returns the toggle to not enabled and advises me That biometric info is disabled and I need to enable from phone settings. However, in phone settings my phone login has both pin and biometric login enabled.
Has anyone encountered this issue? Any suggestions for troubleshooting?
You are welcome. Glad it worked. I never had to do this either for all OS updates before the Android 16 One UI update. Looks like they separated the phone and secure folder biometrics with this update.
Please accept the post that worked for you as a solution so it is clearly visible to others with the same issue.
