New S25 Ultra and Unable to setup work profile using company portal

[userS1pDcmBfQl]

I installed company portal on my new S25 Ultra and signed using my work credentials and then I press Begin to create a Work Profile. It does something for 3-5 seconds and gives me an error "Can't add Work Profile'.

I checked with my company's IT Admin and there are no policy restrictions and they asked me to try on other devices.

I tried it then on my Note 20 Ultra and S24 Ultra and it worked fine. Seems like there is an issue with S25 software compatibility or something.

I called Samsung Care and they blindly shirked off their hands and told me to contact my IT Department 😞 Pretty useless. If there is no solution I might have to return the phone since I can't have a phone without my work email and apps.

[userS1pDcmBfQl]

My corporation has a policy that device needs to be enrolled in Intune Company Portal before I can access anything so it becomes an issue since I can't even check my email. The one difference is see the version of Knox on my S24 (3.10) vs S25 (3.11). Not sure that it that plays a part on it.

[userD5Leo8AYNz]

I contacted my company's IT department but nothing yet. I also tried to contact Samsung. Not sure how to get a hold of Microsoft. The issue might be with them...

[usertldZiiYAYk]

I'm in the same boat as well. I also contacted my IT department and they act like I'm crazy. 

[teeteetotie]

I'm also getting an error when logging into Microsoft too through intune. This is going to be a big problem for me if not resolved soon....

[officialguy]

Can't you just log into the Microsoft apps directly on the website?

[teeteetotie]

Idk. Havent tried. My job requires I have access to my phone 24/7

[officialguy]

Well, you could at least access it through outlook.microsoft.com, and turn on notifications. You'd then have access.

[mml89]

Nope company policy. Have to have the portal. I can't use this phone for work without the portal app

[officialguy]

Did you pay for the phone, or is it company property?

[userHR7CvD1jtJ]

I'm the administrator for my organization.  Intune admin center isn't showing a failed enrollment.  The issue seems to be in the step of creating the work profile.

MFA works as normal when I try to sign in with my regular account.  But it fails when creating the work profile.