I installed company portal on my new S25 Ultra and signed using my work credentials and then I press Begin to create a Work Profile. It does something for 3-5 seconds and gives me an error "Can't add Work Profile'.
I checked with my company's IT Admin and there are no policy restrictions and they asked me to try on other devices.
I tried it then on my Note 20 Ultra and S24 Ultra and it worked fine. Seems like there is an issue with S25 software compatibility or something.
I called Samsung Care and they blindly shirked off their hands and told me to contact my IT Department š Pretty useless. If there is no solution I might have to return the phone since I can't have a phone without my work email and apps.
The instructions for my company are to "login with another device", which has been failing. I used the login to domain option and could get the work profile setup and company apps installed.
I have been trying to install intune and create a work profile every day for the last week (received my S25 Ultra last Thursday). I tried again this morning and everything worked, the profile set up and all my work apps are installed and functioning. I didn't change any settings on my phone and my IT team claims they didn't do anything either. I am guessing Samsung or Microsoft updated something that fixed this.
I'm UK based, still not working here. I received my phone Saturday 1st. Been trying every day since. I am thinking if this doesn't get fixed over the weekend, I will send it back and revert back to my S24
I'm in the UK, and I have literally just got mine working, even though it wasn't 5 minutes ago.
1. Uninstall Company Portal, maybe do a reboot just to be on the safe side.
2. Go to the Play Store and download Android Device Policy. You do not need to open it, or do anything with it.
3. Reinstall Company Portal
4. Register.
I saw the other posts about clearing the cache of "Device Police App" which I didn't have, Googled it and it suggested Android Device Policy was the app it meant, but I didn't have that installed either. So I installed it on the off chance it would work, and it didn't kick me out of the work profile registration process
Yes, my s25 ultra will not sync my work outlook email address. I also noticed my Onenote on the s25 ultra is not syncing properly as I can't open my Onenote notebooks. I can open is fine on my surface laptop and my last s24 ultra.
