Original topic:

Intune not working on Samsung S25 Ultra

(Topic created: 5 hours ago)
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userjCGGaScL62
Constellation
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Galaxy S25
Keep getting message of Can't add work profile. Contact your IT admin for help. It's not my company..the app works just fine on my S24Ultra. This needs to be fixed ASAP. I'll have to return the phone if this isn't fixed ASAP. I need my phone for work purposes and it's crucial q fix is found. Yes I've reached out to Samsung Support. Their suggestion is to put it on this forum. REALLY?! SO here's my post.
5 Replies
userSU2wsYuZkH
Constellation
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Galaxy S25
Same here. No help. Told me to send feedback with error logs so developers could see, which I already did over the weekend. Sounds like this has happened with previous new releases as well. Frustrating.
Robin621k
Honored Contributor
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Galaxy S25
I suggest to wait for the official launch date of 2/7. If at that point Samsung hasn't sent what needs to be sent to Intune.
ScottW
Constellation
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Galaxy S25
See if you have a second account or work account on your device already .
If so, try removing it. Then reboot and try the install again.
If that works, you can add the second account back
user922YeVp3Gk
Constellation
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Galaxy S25
This almost worked for me. I removed all work accounts. I got farther in company portal but still doesn't work. šŸ¤¬
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rsvatsavai
Asteroid
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Galaxy S25

Same here. Got my new S25 ultra. It does ask for MFA code and past that point, it says work profile cannot be added.  Frustrating!!