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09-25-2025
11:01 AM
(Last edited
09-30-2025
03:53 PM
by
SamsungJoJo
) in
Can anyone help me get rid of this problem which I think is malware. I've done everything I've read to do to get rid of it but the popups keep coming up.
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09-25-2025 11:08 AM in
Galaxy S25@Gmama75 First wipe the browser cache and cookies.
If that doesn't stop it, you will need to find the offending 3rd party app and uninstall it from your phone. It could be some simple app which gives you some nominal benefit bur really just harbors malware.
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09-25-2025 12:04 PM in
Galaxy S25Some apps are malicious and can have undesirable effects on your device when installed, knowingly or unknowingly. If you’re experiencing unexpected or unexplained ads, pop-ups, wake-ups, etc., Samsung’s Nice Catch app can help identify the offending app so that you can delete it.
Turn on the various categories in Nice Catch.
When the undesirable behavior happens again, check Nice Catch to see which app triggered it.
Download Nice Catch here: https://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.android.app.goodcatch
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09-25-2025 12:06 PM in
Galaxy S25- Mark as New
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09-25-2025 12:14 PM (Last edited 09-25-2025 12:17 PM ) in
Galaxy S25For a device-wide solution (a bit more involved) you can potentially reduce the amount of ads you see by setting up an ad-blocking DNS.
Go to Settings > Connections > More Connection Settings > Private DNS > Set to dns.adguard.com
This will attempt to block ads device-wide.
Even with these measures, you still need to remove whatever apps are causing these kinds of intrusive ads.
Hope this helps!
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09-26-2025 08:51 AM in
Galaxy S25