Galaxy s25 ultra has vertical lines on photos and videos

[Reshma]

I just updated my samsung galaxy s25 ultra and the camera still have vertical lines on photos and videos when I zoom to 5.0 and up. This issue started about 3 weeks ago and I didn't think anything of it, I thought it was just the lighting, but now I see its the camera. Is anyone else having the same issue, and if so, how do I fix this problem if ya'll have found a solution? Please help. Thanks .

And this looks like the pic was taken through a screen

Look at the line in the middle and if you zoom closely there are smaller vertical lines 

[maird]

That suggests to me a sensor failure that wasn't detected during manufacture, the linearity of drift in the problem is a strong support for the idea. Is it still vertical lines relative to the frame borders if you tilt the phone 45 degrees while shooting, if so that strongly suports a sensor error as the cause. There are four cameras on the S25U and it downsamples frames to at most 12.5MP for final storage. If it is a sensor error it shouldn't be common to all four cameras so you can use a test with each camera to support the idea of a faulty sensor if you only see it on one or maybe two cameras. The fact that the phone does the downsampling from the real sensor resolution and seeing the problem requires some zoom strongly supports the idea of a sensor error but doesn't prove it. I'd also check if it's present when shooting still photographs using EXPERT RAW mode and is visible on the jpeg and RAW frame for one or maybe two sensors. Be sure there are no scratches or visible lines on the camera lenses, but if you clean them use a proper lens cleaning cloth. If all supports it being a sensor error or lens flaw I'd return it as faulty.

[Tom6068]

Try this first, go to settings/apps/camera and then click on storage and then clear both data and cache. Try again. If that fails, power down phone, then press and hold both the up volume and side (power) buttons at the same time, until you get to the recovery screen. Once there using the volume buttons, move the highlight to "Wipe cache partition", click the side button, then highlight "Yes", click side button again. It will default to "Reboot system now", so just hit the side button to restart normally. Try the camera again.

If that does not work, are you using any 3rd party apps the may have something to do with these image anomalies/distortions? To check that, hold down the volume  and side buttons as if to power down/restart phone. Then touch and hold the "Power off" button and you will get a safe mode prompt. Click on that to start in safe mode. That will disable all 3rd party apps, so check if the camera again It it works there. If it does work then it is an app you installed, if it does not, do this.

Open your Device Care app, then click on Phone diagnostics and then let it run. If it comes backs with errors (notably camera), it needs to be called in to Samsung customer service  (800) 726-7864. Either way, you will need to call that number if it persists after all of the other attempts. Note Samsung may have you reset the device back to factory settings as a final solution before sending it in to be fixed, so back up all of the settings and data just in case.

[Reshma]

Thank you Tom, I will try the first option given. I don't think I'm using any 3rd party apps, but will check that also.
Its when I zoom in at 5x and up when taking a photo or making a video is when the lines appear. I hope its not a damaged lens or anything 😕

[maird]

The image file size and resolution should be the same at any zoom level (usually, 12.5MP, just over 4000x3000). It's hard to imagine why higher compression due to lack of storage would have similar linear noise in differently lit scenes and also why it would then only appear at zoom level 5 and higher in a close-up scene indoors and a wider scene outdoors. The image should have intrinsicly different levels of compressibility in each case plus I'd expect noise from excessive compression that appears as "lines" to follow the shapes of larger objects in the scene from the nature of the jpeg format or the file simply not be saved when cache is too limited and higher compression used. The common linear nature and it being only present at some zoom levels is worth exploring. The use of expert raw mode in the camera should eliminate/suggest the cache as a cause by taking one photograph without the need to reboot. If the taken picture has a good raw and a bad jpeg the cache is a plausible cause but in the few other outcomes I might expect the cache doesn't seem a likely contributer.

[Reshma]

I cleared all cache and data from camera, and it still didn't fix the issue. Any zoom from 5x and up whether its photos or videos, the lines appear. I don't use "expert raw" as it requires me to download it from Google play and I'm hesitant to do so. I will retake some pics outside at a specific zoom and post it later on..

[maird]

There's Expert Raw in the default camera app and Expert Raw in it's own app. Though the feature in the camera may depend on installing the app, it is from Samsung and worth testing here even if you remove it afterwards. In the default camera app I have an "expert raw" mode if I select "Photo" at the bottom of the opening screen, then press the "More" option in the same menu, EXPERT RAW is listed as one of the options, it does switch to a new window which may be the original Expert RAW app. I can understand your thinking, the 45 degree tilt on the camera is a good test. Are the lines still frame vertical or now tilted 45 degrees to true up/down.

[Reshma]

I downloaded 'RAW EXPERT' from Samsung and i don't have issue as with the regular camera.
In your opinion, does it matter which camera i use 'RAW' or regular? The raw expert looks good so far, and if I can i might want to stay with it. I will have to test out the video first however.
Pic attached is from 'RAW EXPERT' zoom in at 5.4x and i believe 24M or could be 12M

[maird]

Expert raw can be a bit more complicated for the average user but most features can be set auto mode which makes it simpler. The result of your test does imply no sensor error but poor jpeg encoding. You might try making sure no filters are enabled in the default camera app, bucket icon is white, either in the top right or right near end in the camera menu from the four square button. I've seen a jpeg quality option in too many cameras for limiting jpeg quality. Can't find an equivalent in S25U camera but I'd turn off options for high efficiency images. Expert raw will save two copies of each picture by default, raw which is a very big file and jpeg which is much smaller. If you have tons of free space don't worry about it. If free space is limited use the expert raw settings to only save a jpeg file and post if the vertical lines return. I ptefer shooting raw+jpeg but bought a 1TB S25U so don't care but I could understand only saving jpeg with less storage. If you are saying that merely installing expert raw fixed things at higher zoom levels for your normal use of the default camera you should just stick to using the default camera that way, the jpeg encoder may have been upgraded via the expert raw install and fixed the problem, if so then just consider expert raw mode something to explore in your own spare time. To put it another way, you as the artist (photographer) are more important than the tool, you'll probably get great shots you love either way. Optically there will be no difference between the cameras, raw mode just saves images uncompressed and jpeg uses an algorithm that compresses images in a way that loses detail. You'd normally have to work really hard on magnified images to detect it, so I wouldn't worry about shooting raw unless it's features attract your interest.

[KarinaGonzalez]

Hola, me pasa lo mismo con mi camara, la pudiste solucionar?