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Original topic:

Can't Create Child Account/Add Family Member

(Topic created: yesterday)
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userXmQIWGDMRl
Constellation
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yesterday (Last edited yesterday ) in 

Galaxy S25
I've tried to get around this several ways but cannot create an account for my children because during the creation it just gets stuck on this loading screen indefinitely. Ive restarted the phone, tried to create it from an internet browser and just keep ending up at this same, stuck loading screen.

image


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SamsungMod
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yesterday in 

Galaxy S25

Hello, Welcome to the Community. We understand wanting to create a child's account to manage the device for your loved one.

We have this link with steps for creating the account: https://www.samsung.com/us/support/answer/ANS10003684/

It appears the account has to be created from the Samsung Account settings on the device.

For assistance with the Samsung account, we recommend contacting the Samsung Accounts team by calling 1-855-795-0509.

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