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Original topic:

Unknown device policy app on my phone.

(Topic created: 10-09-2024 10:12 AM)
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Jay900
Cosmic Ray
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Galaxy S24

I have an S24 Ultra. Only few months old. I found Google Device Policy app tried to uninstall, and it won't allow me. I went to the playstore, and message says the app wasn't downloaded from the playstore. This app doesn't come preinstalled on any phones that I'm aware of. Please help. Thanks. 

 
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13 Replies
realaud
Honored Contributor
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Galaxy S24
It looks like s device administrator app. Is your device managed by a parent or organization? If it is, the device administrator will have to uninstall it.
Jay900
Cosmic Ray
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Galaxy S24
No. I purchased the phone from Verizon. But I scan items at work through my work app. But it's my personal phone.
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realaud
Honored Contributor
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Galaxy S24

installing your work app may have instigated the device administrator. You have to check with your HR or IT dept.

Jay900
Cosmic Ray
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Galaxy S24
Have an update guys. šŸ‘šŸ‘šŸ‘I reset the phone and now the Device Policy app is gone
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