Original topic:

Trying to access US phone in Venezuela

(Topic created: 06-30-2025 10:19 AM)
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nelsonjmm
Constellation
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Galaxy S24

mi telefono es de EEUU y fui deportado a Venezuela al llegar aca los oficiles del sebin hicieron una revisión del telefono y cuando lo entregaron lo entregaron con un pin de seguridad al que tenia y no se puede abrir el telefono.

como puedo accesar al telefono sin resetearlo de fabrica ya que hay informacion valiosa que no pudo perder

1 Reply
GaryB82
Galactic Samsung Care Ambassador
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Galaxy S24

Translation - My phone is from the US and I was deported to Venezuela when I arrived here the Sebin officers did a check of the phone and when they delivered it they delivered it with a security pin that I had and you can't open the phone.

How can I access the phone without factory resetting it since there is valuable information that could not be lost?

Sorry but the only way to remove the pin is to preform a Factory reset and then sign back in with the accounts on the phone and preform a restore from backup

Lo sentimos, pero la única forma de eliminar el PIN es realizar un restablecimiento de fábrica y luego volver a iniciar sesión con las cuentas en el teléfono y realizar una restauración desde la copia de seguridad.



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