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Original topic:

The folder with apps disappeared

(Topic created: 03-25-2024 05:21 AM)
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netstar
Cosmic Ray
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Galaxy S24
I noticed a strange behavior in secure folder. I had put a bunch of similar apps together in the folder and when trying to move a new app into that folder, the folder disappeared but apps are still installed but they are hidden. I looked for setting to unhide the folder but there is none. Happened twice today so not sure if that is a feature or a bug?
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SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Do you have the option to re-download the apps whenever they are gone, or does the phone acknowledge that they are still on your phone? I would recommend clearing the cache for the app. You can do that by following the steps below.

To clear the cache for an app on a Samsung Galaxy S21, you can do the following: 
1) Go to the Home screen 
2) Swipe up or down from the center of the display to access the Apps screen 
3) Go to Settings 
4) Tap Apps 
5) Tap the Filter and sort icon 
6) Select a sorting option, such as Name or Last Used 
7) Tap OK 
8 ) Select the app you want to clear the cache for 
9) Tap Storage 
10) Tap Clear cache 

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