Original topic:

Text Messages stopped coming in

(Topic created: 3 weeks ago)
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Galaxy S24
Edit: Turns out the only fix was to get a new sim card. Once I entered the new sim all my missed text flooded in. 

I recently had my primary service temporarily suspended and was using service through a trial esim. Once I was back to my original service, I no longer was receiving text via Google Messages. RCS says it's setting up and is stuck verifying the number, in advanced setting my phone number says "unknown". A friend has been texting me but I can't see them.

Things I've tried: 
- restart the device
- turn off the esim
- double checked the sim is the primary number on the device
- called t-mobile, they couldn't fix (edit)
- uninstall updates, cleared cache, cleared data for Google messages (edit)
- tried samsung messages (edit)
- reset all network settings (edit)
- reset all settings (edit)

Is there a fix? Anyone else with a sim and esim have this problem?

Oh and I'm using the S24 Ultra if it makes a difference. 

Edit: I discovered i can send text just fine, I just can't receive them. My T-mobile account also shows my account not receiving text. Is it because I had a esim of a different carrier at one point?
18 Replies
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Galaxy S24

I already talked to them, they couldn't fix it on their end. They told me to get the sim card replaced.

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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S24

The new sim would be provisioned to support text so thatā€™s what you would need to do the old sim had texting disabled 



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user_ams007
Planetary Samsung Care Ambassador
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Galaxy S24
You could be right, I have seen many devices getting stuck when trying to verify their number with Rcs
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Galaxy S24
Is Google messages the default text application on your phone?
If not, try the default Samsung Messages and see if the error is with the third-party app settings.
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Galaxy S24
I tried samsung messages which did not work and tells me to go back to Google messages
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Galaxy S24
It tells you to go to Goggle messages, or does it just recommend it? Have you tried setting Samsung messages as the default messaging app?
(Settings/Apps/Messages/ select "Set as default")
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Galaxy S24

I put it as default, it keeps telling me to "Update" because it is not getting future updates. There are no RCS settings in Samsung and it too is not receiving text. I don't believe it is software as on my T-Mobile account under usage, it shows me sending text but doesn't show that my number is receiving any text.

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Galaxy S24
Have you gone through the Galaxy Store to see if there is really an update for Samsung messages?
https://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.android.messaging
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Galaxy S24
There is not. It is common knowledge that Samsung is ending life for its messenger soon and moving over to Google messages.
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