Original topic:

TERRIBLE RECEPTION with the S24 on AT&T!!!

(Topic created: 4 weeks ago)
644 Views
Members_hlxBEnv
Constellation
Options
Galaxy S24

Okay, before I throw this phone in the trash and get an Apple- I need to know I'm not doing something wrong. I had an A54, and would be riding in the car with my family, everybody's using their devices and talking, browsing, etc. and my phone was basically a paper weight. Hardly ever any data, and had to park in a shopping center to keep a cell signal. 

So I switched to an S24, after nearly a year of frustration. I'm having the exact same problem. In places where EVERYBODY has reception, my phone doesn't. But here's the kicker- it ALWAYS tells me I have 4 or 5 bars. But people constantly tell me I'm cutting out, there's loud interference and feedback, etc. The same stuff as my A54. WHAT IS WRONG WITH THESE PHONES?? I'm paying for a service, I just want it to work!!!!!

12 Replies
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy S24

@Members_hlxBEnv Sorry that you are having this issue. We haven't seen it with our S24 Ultra and AT&T. Have you gotten a new SIM card from AT&T? or are you still using the same SIM card from the A54 that you were having problems with? 

JS0850
Cosmic Ray
Options
Galaxy S24
Or it could be the phone is defective. It may not be the case but it's good to rule it out.
0 Likes
Options
Galaxy S24
Question, are these people that have the reception on AT&T as well or no? Are you using a physical sim or esim?
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy S24

@xXBrosarioXx No problems with S24 Ultra on AT&T with a physical SIM. 

Options
Galaxy S24
That wasn't my question, I have an s24 ultra with at&t
0 Likes
LongHiker
Galactic Samsung Care Ambassador
Options
Galaxy S24
It seemed pretty clear above. What is your question then?
0 Likes
Options
Galaxy S24
My question was towards the person regarding an issue with their s24 AT&T service
0 Likes
Options
Galaxy S24
I would get TMobile. Just ditch AT&T.
0 Likes