Screenshots occasionally not working on s24 ultra

[user4c6hpkEM9I]

Screenshots don't work unless I clear the RAM. I have enough storage space and everything. I click the volume down and power buttons, and it doesn't work. I even try using the take a screenshot thing in the drop-down bar, which doesn't work either, only when I pull out the S-Pen. How do I fix this?

[CEParsons]

What exactly do you mean by "Clear the RAM?" What are you using to do this? Are you doing this in Device Care or in some third party app?

Taking a screenshot is a pretty basic function and should not consume a substantial amount of RAM. The S24U is a performance powerhouse and should not be having the kind of issues you describe.

Have you followed Samsung's best practices after an update guide? https://us.community.samsung.com/t5/Tips-Tricks/Best-Practices-After-an-Update/ba-p/3200871?src=Shar...

If clearing device cache partition doesn't resolve your issues, a factory reset is likely the next logical step. Be sure to back up data to prevent data loss of you go this route.

Hope this helps!

[user4c6hpkEM9I]

Idk, it might've been. I had the palm swipe thing enabled. I know how to take a screenshot. I'm coming back to Samsung from iPhone. I wasn't sure if there was some bug. I'm 26, I'm not too old to not know how to take a screenshot. It's just that sometimes screenshotting genuinely doesn't work unless I use the S-Pen or restart my phone, and I don't get why. It's weird, but I still like the phone; it really makes me enjoy being back on android.

[CEParsons]

I'm sorry, I'm a bit lost as to how your comment follows mine. Did you mean to reply to @Focus?

Can you please provide info on how you are "clearing the RAM?" I ask because third party "cleaner" apps can often be more harmful than helpful.

At any rate, the troubleshooting steps I provided should be helpful in resolving your issue.

[nullandvoid]

I almost never use the volume down + side button to take a screen shot.  Also abandoned the palm swipe.  I now use a routine, whereby I double tap the "home" button on my navigation bar.  To do this, you have to download Good Lock and the routines+ module to get the button action.  It works perfectly.  If you don't use the navigation bar in favor of gestures, you can set a back tap action to take the screenshot.  To enable the back tap action, you also need Good Lock and the registar module so that you can enable and configure the back tap action.  Also, do clear the phone's cache partition and the app cache for Samsung Capture.  To find Samsung capture, go to the apps list in settings, turn on "show system apps" and search or scroll for Samsung Capture, as certainly all the stated methods should take a screen shot without issue.  The palm swipe does take some practice to get it right and the two button press is also awkward and tricky.