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Original topic:

Samsung Money by SoFi debit card activation, Samsung Wallet freezes

(Topic created: 5 hours ago)
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FirmoL
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Galaxy S24

To activate the card, you need to access Samsung Wallet, go to your Samsung Money by SoFi account, select "I got my card," and then tap the card against the NFC reader on the back of the phone. I have the Samsung Galaxy S24 Ultra.

When I tap the card, the phone vibrates, indicating it has read the card's information, but then nothing happensā€”the screen freezes. It seems like the next step's information, screen, or image is there, but it can't be viewed or interacted with. I have to close the app to use the phone again.

I havenā€™t been able to activate the card because of this issue. Does anyone know what can be done?

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FirmoL
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Galaxy S24

I havenā€™t been able to resolve it yet.

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Solution
user81RMn2j6lJ
Asteroid
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Galaxy S24
I went to Reddit and figured it out ! I had to download the SoFi app, then activate it there. It asked for the expiration date and CVV (not on the card), but you can find this info in the Samsung Wallet app.
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FirmoL
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Galaxy S24

I didnā€™t expect that. Youā€™re right.

I was able to activate it through the SoFi app.

Thank you for your help. ā€Œā€Œ

 

I hope Samsung fixes that issue.