Hello! 3 interviews got defocused after minute 7! Didn't touch anything! Everything started great the 3 times, then the blur in the background starts to defocus between the subject and the background! Anyone knows a fix? I can't trust on this device anymore for work! Help! I have a video! Where can I post it?
Hello, welcome to the Community, and thank you for reaching out. I can certainly understand how disappointing it can be for your portrait videos to come out blurry. If your photos and videos are blurry or poorly exposed follow our tips to get the best photos. If you are still having issues, we will make sure that your phone or tablet is in good working order. We'll also check for the most recent software and confirm no apps are interfering with the camera: https://www.samsung.com/us/support/troubleshooting/TSG01001424/#set-the-scene-for-a-clear-photo-on-a...
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
