I've been having multiple issues with my unlocked s24 ultra since the last update. First it randomly shut off while I was using navigation in a place I didn't know. The phone has frozen at least twice and today the fingerprint reader isn't working. I reset the phone and my fingerprint and it still is acting up.
Hey! I’m sorry to hear about the unexpected shutdown and the issue with your fingerprint scanner. Let’s see what we can do that may fix these concerns. Here are a few steps you can try:
1) Restart Your Device: A simple restart can sometimes fix minor issues. 2) Safe Mode: Boot your device into Safe Mode to see if a third-party app is causing the problem. 3) Fingerprint Scanner Troubleshooting: Ensure your screen is clean, and your finger is dry. You can also try re-registering your fingerprint. 4) Software Updates: Check for any pending updates that might address these issues. If the problem persists, we recommend checking out [this link] for further troubleshooting steps or contacting Samsung Support for personalized assistance.
