S24 Ultra Camera Quality Feedback

[efrain192]

As many of us are experiencing these camera issues where the post processing ruins images taken by making them grainy or too saturated. I found temporarily that using the camera in safe mode and airplane mode gave me way better results when using the camera . Hopefully they fix this soon

UPDATE

Turns out my camera issue is a hardware issue. I spoke to representative and there are no updates coming for the camera, only for the screen issues. I will return mine an get a new device. Seems I got a early model that was part of a bad batch. 

Update: got my replacement device today NIGHT AND DAY DIFFERENCE. now this is what the s24 ultra is supposed to be. WOW I can't believe the difference. The screen for sure is way brighter and more colorful and the camera is amazing and no issues with post processing ruining images. If anything it just makes them way better. I can't believe what a difference there is between the devices 

[EGjTxIt]

I think today is the last day of my return window, but I really don't want to deal with the return process. I would also lose all of my preorder bonuses, so I would either have to spend more or get less storage. 

[Faith7777]

If you call and insist on speaking to a Supervisor, they will do a price match. You will have to purchase a new device with your preorder bonuses, and then when you receive your device, and they have received the defective device. They will reimburse the difference.
I had to do this last year because my Spen wasn't working properly.
Just make sure you have the Supervisor send you an email. Stating she will price match.
I've also spoken to a supervisor this time because as I said I am receiving my s24 ultra on monday. And hearing all the problems with the camera I have asked the exact same questions that I've given you answers to. I understand the return process is a hassle. However with as much money as we are paying for this phone we should have a device that we can enjoy for many years to come without any problems. I personally always go to the supervisor and I make sure that I'm heard. Good luck if you decide to do this

[Ninjoma]

Thank you, this is useful advice.

[Faith7777]

You are welcome; I was also told by the supervisor you can request more time for a return since there have been so many complaints.
This might be a great option to see the effects of the updates.

[EGjTxIt]

I got the update on Friday and there are no discernable differences for the issues I documented above with auto white balance and auto exposure in pro mode or post processing making photos worse in expert raw mode. I've also noticed the autofocus seems to glitch out sometimes and make the entire frame out of focus, but double tapping the subject correctly focuses on the subject. 

I've mostly come around on the camera system being overall better than on my s21 ultra though. It is annoying having to adjust white balance and exposure for almost every photo, but I do think the results are overall better especially on the telephoto lenses. I can more consistently get less washed out colors in medium-low light and moving targets are easier to capture clearly. Because the sensor captures so much light, I can increase shutter speed without sacrificing exposure or colors looking washed out in more situations.

I suspect that whatever "improved" or "ai" algorithm that they are using for auto exposure and white balance performs worse for my niche use case of aquarium photography. Perhaps it works great in more typical scenarios. I don't know. I hope there are more software improvements moving forward.

[Faith7777]

I have found minimal differences between the S24 Ultra and the S23 Ultra camera system.
I'm sending my S24 Ultra back tomorrow and putting the money away for the S25 Ultra next year after discovering that all the AI features I wanted are coming to the S23 Ultra at the end of March.
I feel that the $750 Trade-in value of my phone plus the out-of-pocket expense of $467.
It's not worth it.
If I had a S21 or even S22, it would be worth the upgrade.
I love my S23 Ultra,
Waiting another year, I feel, will make a difference.
Good luck everyone with your S24 Ultras! Take care

[Robin621k]

There will be an update later this month that is supposed to fix a lot of camera issues, and Vivid Mode not working!

[Ninjoma]

Honestly the announcement makes me more anxious because they didn't say they were fixing the issues I'm having.

[userNOp6XTKuSM]

I am having the same issues, and I really need this corrected now. I was told it was software issues.

[Darkz3ro]

• I have even worser issue regarding camera . I have issue with strange lens shadow in night pictures when using expert raw . This phone is the worst phone I ever bought from Samsung and looks like it's factory deffect . When you use expert raw and use 50 iso and shutter speed 1/500 for example in the night , you will see strange circles . Even with normal camera app these rings will slightly appear which ruin the photos . My s21 ultra does not have this issue
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