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Original topic:

S24 Bluetooth setting wheel is missing in the device list

(Topic created: 02-20-2024 01:28 PM)
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Dor4x
Constellation
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Galaxy S24

Hi

I want to unpair a device.

There used to be in the S21 a setting wheel near the deices list, so I could unpair a device. I can't find this setting wheel in the new S24.

How do I unpair a device?

Thanks

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3 Replies
ricketypumpkin
Red Giant
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Galaxy S24
Wheel? Are you talking about this gear icon? Like settings? 1706957716716.jpg
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Dor4x
Constellation
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Galaxy S24

Yes. I don't have them in my new S24

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Solution
SamsungJustin
Community Manager
Community Manager
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Galaxy S24

Hello, There. You should be able to remove devices in the same manner as always: https://us.community.samsung.com/t5/Galaxy-S-Phones/How-to-unpair-Bluetooth-devices-I-previously-pai... 

 

If your gear icon is missing, try putting your phone into safe mode (https://www.samsung.com/us/support/answer/ANS00062983/) to see if a third-party application is causing the interference on your settings. If it shows up in safe mode, means a third-party application is messing with this particular setting. I recommend removing apps one by one. 

If it's still not showing in safe mode, I would recommend a factory data reset as a final step: https://www.samsung.com/us/support/answer/ANS00062029/ 

If it still doesn't come up after that, please reach out to a local servicer to get a software reflash: http://www.samsung.com/us/support/service

 

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