Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[Summest]

Maybe try creating a new ID with a clean slate?

[theblackcobra]

Anyone else trading their S22 Ulta or any device from that series to the newest one? Or are you going to keep yours?

[Iriemango]

I always trade in my device directly with Samsung Shop App each time a new S model comes out. That way, I get a better price. The longer I keep my older model, the more it depreciates...but I always preorder directly from Samsung Direct on the app not the website

[KSal]

Yep going from the s22 ultra to the 24 plus. I always trade directly with Samsung as well

[notforhire]

I'm keeping my S22U. (as always, subject to change) 

[Memoria79]

I am trading my Note 8 and keeping my S21 Ultra

[RealityNeverLivesUp]

Keeping my S23U for the time being. Currently if I trade it in, it will be to my carrier to change brands.

[Babigirl914]

Yup I am, I didn't get the 23 ultra didn't seem like much chances, but I'm getting the 24 ultra lined done if the new features it comes with

[Scf]

I'm trading in my S22 Ultra because I'm a tech-head and like to have the latest and greatest, LOL
But in all seriousness, I am going for the camera upgrades, that's a big selling point for me with any phone.

[cowgrlcrzy]

Trading in my S21U. I hate carrying the S-pen separately.