Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[jbreezyy]

Woops, typo. The order hasn't changed. I didn't mean they let me pick another store yet

[loudd2v]

It's your money and you spent it on that phone. I would continually try to get that pre-ordered phone, even if they have to ship it. That's not right. They just can't take your money and not give you a phone.

[jbreezyy]

😅 well they haven't charged me yet. Samsung doesn't charge until the order is fulfilled/shipped . So technically I'm not losing anything yet

[JBTechfanatic]

From the information I have gathered even if the Samsung experience closes a hub for pickups and service will still remain I would not worry about it worst case scenario they would ship it to you I wouldn't cancel they're not going to not get you your phone. Also don't be surprised if one day you wake up and your phone is ready it is happened to me many times that I get my phone weeks before the estimated date I think they put really long days just in case there's a delay the customer doesn't get angry at them and then when it's early they're happy.

[jbreezyy]

That's relieving to hear. It's just that there are 2 days left until the hub closes according to the employee. Hopefully they change the delivery method after Friday

[Prasad_s11]

Does anyone have a link for trade in video. 

[prajg]

https://youtu.be/MaPLucASIVk?si=AhVKrDAyQTEvqipv

[Prasad_s11]

Thanks.

[userZNnTdcqwZP]

Here is another one:
https://youtu.be/OKa8C-54mgo?si=VHXo8WB_ubq2g5pO

[dwboston]

I sent my trade-in phone (Pixel 7 Pro) back on 2/9.  It was supposed to be delivered by FedEx on 2/14.  It got to Irving, TX and just disappeared.  The status changed to "Delayed" and delivery date is "Pending".  I'll give it another business day or two before I start calling FedEx.  I'm sure there's a lot of phones being sent in.  Hopefully it's just backlogged.