Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[userBywB5Pbjvf]

What a complete joke of a rollout. The promotional credits are literally worthless unless you want to buy headphones or a watch. Every single accessory and most phone cases were sold out within a couple of hours. The only "help" that I was offered by their customer service was to use the credit toward Galaxy Buds Pro2, which I don't want. This experience has completely soured me on Samsung.

[jallis47]

I just love how the military discount goes from $88.20 to $33.50 when the pre order button is pushed. Waited on hold for 2 hrs for the e-commerce person who couldn't explain anything. Ain't life great

[Ahr69]

i had the same problem. see my vid. and photos here.

https://youtube.com/shorts/v5ONJR08g88?si=bv5sZJIwPSZDru8f

[Daseller]

I spent six hours trying to order the S 24 ultra one terabyte only for the website to keep crashing. I finally ordered the 512 GB the money came out of my PayPal and eventually my credit card. However Samsung is not confirming whether or not, I have the phone it’s been more than 24 hours They said that it might be canceled. What kind of business model is this ? Ridiculous and very shady business practises
D Ryan

[user5FXZNiMgpE]

I have the current s23 ultra but I cracked the screen. I'm wondering if I would be better off to upgrade to s24 ultra thru my carrier( still owe$ 760.00) on my 23ultra) have excellent credit so would pay monthly installments like I am currently 

[KnightRiderRalph]

Absolutely take the upgrade

[patriciostarr]

How much will they give you for your 23 ultra?

[Ahr69]

750

[AlXS24Plus]

Why are you guys (Samsung) so shady and disorganized the past couple of years? I got approved for financing, and setup my S21 Ultra trade-in, yet I keep getting error messages for my payment method? I even tried using a credit card, along with a debit card, and both were coming up as invalid. I tried to use Klarna too, and still have issues. How do you screw up a pre-order where you get paid without giving someone anything tangible upfront? I definitely saw $1 payment verification charges coming through. If it's not fixed by EOD, I'll probably just keep my S21 Ultra or get an iPhone. What a joke

[Karuturi]

I have tried three times but still the order is getting canceled with reason exceeded the maximum number of purchases and/or transactions allowed.

What have to do in this situation? Any leads are appreciated.