Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[pooh222]

Yes, same issue. I'm frustrated after talking with multiple reps, seems they have a "you snooze, you lose" attitude. 

[Robin621k]

I am not getting my extra $50 credit, signed up when it went live!

[SwedishM00se]

Same here

[userg40yPBvo6s]

Same, my $50 pre-registration is not applying.

[Robin621k]

I finally got it to work, uninstalled Shop Samsung, reinstall. Worked for me.
Got a Watch for $85, which I will sell for $275

[BostonDrew]

Ditto did not get it

[userlQcCM1wRc8]

Did not get it either... No email, nada.

[pooh222]

Having the same issue. It jumps from $482 to $566 when trying to buy the s24. I've talked to like 4 reps via chat and I keep getting transferred or moved back in the que. No one seems to understand the issue. And the $482 is calculated with applicable promos and trade-in value, but once it jumps up in the cart it's like you're paying for the credit amount and the trade-in isn't actually credited towards the total. 

 

 

[Properfunctionplumbi]

Any answer? I have same problem

[userR5bo32VlZf]

I've been trying to place my pre-order since yesterday. My education offer program discount is mysteriously cut in half when I get to my cart. I spent like a half hour chatting with support yesterday and they basically told me they couldn't do anything and I could only wait. In that time, the accessories I wanted to order with my phone ran out of stock.
Seems like this isn't the only problem people are having and it's super frustrating that I haven't seen any solutions. Support chat couldn't do anything either. The fact that these issues are keeping us from redeeming the accessories we should be able to get (because we're trying to pre-order so early) is maddening. I want to see Samsung make this right by offering our choice of the initially-available accessories when they come back in stock. Us being unable to order those accessories in time wasn't our fault—it was Samsungs.