Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[userf9VzGsXl6d]

How is it possible that a company this big can't figure out how to properly implement a login functionality that is resilient and behind a load balancer to handle heavy traffic? Unbelievable...

[GiGi009]

Update?

[user55plwpm10M]

Same. Really annoying.

[Members_PLt5Iyj]

I'll bet competitors are also making it worse by blasting the site with DOS attacks.

[userf9VzGsXl6d]

The Apple suckers for sure are behind it

[Members_dIOvzSN]

still waiting to be able to log in, come on samsung.. ridiculous

[userrYTpm7aCYB]

Same here

[SamSuperFan]

Same here..

[Imprezz]

Am I the only one having issues preordering the S24U? The site keeps crashing. Maybe all the preorders at once. I will try again tomorrow. 

[TraumaRNJen]

I can't either. I got farther along earlier, and was trying to verify my identity when everything crashed, and now I can't even get past the Checkout screen, it keeps saying I need to check my order and payment details, but it's fine?!?!