Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[userYRMPkw7EmO]

I have the same issue myself. Probably way too many people trying to preorder at the same time. 

[calsmith]

Same here

[SungSam30]

Also, we can't select Z Fold 4 for trade-in. 😡

[Imprezz]

Should be able too. Give it some time.

[ellehcar]

I clicked the "Place Order" button which is the very last step before confirming that pre-order went through. It's been 'loading' for the past 17 minutes. I'm scared to exit out cause I don't wanna lose my place and start over. Anyone having the same issue?

[sharkster1]

Yes

[Nurse2talk2]

Yep..dumb. Samsung doesn't have their stuff together for these launches.

[aa_msv]

502 Bad Gateway for me too.😐

[sharkster1]

Same issue i get to accesories and it boots me i cant place my order. Why is it always a nightmare with samsung......

[tjohns28661]

Finally got mine to go through after almost an hour of trying on the shop app and the website. I bypassed logging in since I don't have enough reward points to make a difference and the 502. I figure I will just email them later to see if I can earn my points from this order.